Frequently Asked Questions
Everything you need to know about your next pair of performance shoes.
How do I know I am ordering the correct shoe size?
We provide a comprehensive size guide on every product page that includes measurements in US, UK, and EU sizing. Since athletic brands vary, we recommend measuring your foot in centimeters and comparing it to our brand-specific charts.
What is Frontrunners Footwear's return policy for worn shoes?
We offer a 30-day trial period on all performance footwear. If the shoes don't feel right after a few runs, you can return them for a full refund or exchange, provided they are not excessively damaged or soiled.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for athletes who need their gear ready for an upcoming race or event.
Do you offer professional gait analysis or shoe recommendations?
Yes! You can use our online 'Shoe Finder' tool or contact our customer support team with details about your arch type, mileage, and running surface for a personalized recommendation from our experts.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm.
Are the products on your site authentic?
Absolutely. Frontrunners Footwear is an authorized retailer for every brand we carry, including Nike, Adidas, Brooks, and Hoka. All products are shipped in their original manufacturer packaging with full warranties.